Here at West Mercia Animal Refuge we take your privacy seriously and will only use your personal information to administer your account with us and deliver the services and products you have requested from us.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act) we are the data controller.
We collect information directly from you when you are asked to provide personal details to access our services and products, including but not limited to a request for West Mercia Animal Refuge help ie pet fostering, when making a donation, to request certain literature such as brochures, posters, volunteer and membership forms, newsletters, to make payments to volunteers and suppliers and to maintain our own accounts records.
We will not share your information with any other company or organisation except if required to do so by law or to help prevent fraud.
What personal data do we collect? a) Information you give us – you may give us personal information by filling in forms on our website or by corresponding with us by phone, email, letter, invoice or claim form. The information you give may include your name, address, email address, phone number, date of birth, medical condition, health problem and financial information on a standing order form, BACS consent form or cheque. All information on standing order forms are kept securely under lock and key and are not entered onto our computer system. We do not hold financial information of cheques, or collect financial information of credit card numbers. BACS consent forms are held in a locked cabinet and entered on our financial system to enable direct payment to be made to volunteers and suppliers b) Information we collect about you – We will gather information about you in the course of providing a service to you. This may include information we collect regarding the help you have received or offer in the way of volunteering, donations made and pets you have registered to come into our care.
How we will use the information about you? We will use your personal data: to process and respond to requests, enquiries and complaints received from you, to provide the help requested by you, to provide products requested by you, to communicate with you about the help we provide, to mail our Spring and Christmas newsletter, to process all donations, to process all expense claims, to process all invoices and payments, to update our records, to update details of your pet(s) that are registered with us, to claim gift aid if you are registered.
Retention and disclosure of information that you submit. We will keep the information that you submit to us for as long as is needed to deliver the services and products you have requested.
We will rectify or delete your personal information from our systems once a request has been received.
You have a right to complain to the ICO if you think there is a problem with the way we are handling your data.
Legitimate Interests:- We will process personal information for certain legitimate business purposes, which include:- Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our volunteers, members, petitioners and supporters. To provide postal communications which we think will be of interest to you including our newsletter.
You have the right to object to this processing if you wish, and should you do wish to do so please contact us at westmerciaanimalrefuge@outlook.com
Changes to our privacy policy:- We keep our privacy policy under regular review and we will place any updates to this policy on our website.
How to contact us:- To learn more on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact: West Mercia Animal Refuge – westmerciaanimalrefuge@outlook.com/ 07554691155. Your consent can be withdrawn at any time by contacting us.
Consent:- When you first contact West Mercia Animal Refuge we will ask for your consent either verbally, electronically or by letter to process your personal data. Should you request that your personal data is not collected, we will refrain from recording any of your information on our systems. To give consent to use your personal data will enable us to provide a first class service to you.